We use zone-based shipping costs to ensure fair and accurate pricing based on your delivery location and the type of delivery service selected. 

Processing Time**: Orders are typically processed within 1-2 business days. 

Transit Time**: Standard shipping usually takes 7-15 business days after processing, depending on your location.

Threshold Delivery: Threshold delivery includes bringing your furniture to the first dry area of your home (e.g., inside your front door or garage). This service does not include assembly or unpacking of the items.

White Glove Delivery Service: For an additional fee, we offer White Glove Delivery, which includes: 

- In-home delivery to the room of your choice 

- Full assembly of your furniture 

- Removal of all packaging materials 

-If any Furniture items are returned, shipping cost, if not damaged, is the sole responsibility of the customer after an item has been shipped.

***If your shipping location is considered a "remote location" by either Metropolitan or Pilot shipping companies you will be required to pay the 100.00$ or more remote shipping fee. We will pay all other aspects of the delivery charge but we will contact you before shipping to invoice you for this charge. Also if you are in a "remote location" determined by our shipping companies, this can lead to longer delivery times because they do not go to these cities or locations as often. The delivery companies dictate what locations are "remote" based off of the locations of their delivery hubs. We will only charge this "remote fee" if they charge us for it. Refusal to pay this fee when invoiced gives us the right to cancel your order and deduct credit card processing fee of 2.5%.

For any warehouse sale and floor model sale a delivery charge of 115$ will be charged.

Local deliveries requiring assembly will be charged a 50$ assembly fee if you choose to have your items assembled - this fee covers up to 10 items. 11 or more items will require an additional 50$ fee. Failure to properly assemble items on your own will not result in replacement, nor will items damaged when you choose to assemble yourself be replaced . We utilize professional delivery services and these charges are paid to those companies for their excellent service and professional assembly.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your shipment and view the estimated delivery date.

We currently ship to all locations within the contiguous United States. At this time, we do not offer shipping to Alaska, Hawaii, or international locations.

- Delivery Appointments**: Our delivery team will contact you to schedule a convenient delivery time. 

- Signature Required**: For security reasons, a signature may be required upon delivery. 

Deliveries scheduled through us or any 3rd parties are not "promised" and can be changed at any time for any reason and we will not be held liable for said changes. There are many variables in the delivery process and sometimes things change within those variables and delivery is delayed. We want you to have your furniture as soon as possible, but there are things beyond our control that can affect your delivery. We will always work with you to get you your furniture as quickly as possible.

Refund Policy

Furniture Cancellation Policy

This policy outlines the procedures for order cancellations at Midinmod.

Order Cancellation:

Customers may cancel an order at any time prior to its shipment unless the product is a

Ashley, Coaster, Furniture of America, or Manhattan Comfort product.  When those

products are ordered we must cancel the order the same day otherwise the purchase is

binding.  We cannot return them, so please be mindful of this. We always want to be pro-

customer but we cannot accept “change of mind” cancellations on these products.

All attempts to chargeback will be challenged due to our policy being clear about

your ability to cancel orders on these products.  Effective 12/1/2025 We will treat all SNAP

purchases as final sales; no refunds will be allowed for any reason.

 If a customer seeks to return any item after having received it, the cost, our cost, for

shipping will be taken out of the refund, as well as credit card fees, and if opened –

restocking fees .

Thus, local orders(Houston and any area within 70 miles of our warehouse)

that were delivered will have 115$ taken from any refund. Local orders may return

merchandise to the warehouse - if you choose to have the item picked up - you will be

responsible for both shipping charges - the one for bringing items to you and the one for

picking them up and returning to the warehouse (total 230$). This does not apply to

Ashley/Coaster/Furniture of America/Manhattan Comfort products as these items are final

sale products.

If the order is a LTL (delivered by shipping company) order through fed

ex/UPS/Metropolitan/Pilot, we will deduct the amount we paid to ship as well as the

return shipping. The average cost of shipping a 3 seater sofa is 250-300$.  A sectional can

be as much as 5-700$ to ship one way – gas surcharges are currently at an all time high. 

We will provide you with a copy of the invoice we paid to ship you the merchandise. There

are no exceptions to this rule. It will not be negotiated. 

Returns will include the following  charges:

5% cancellation

Outbound and return shipping cost – usually 50% or more of the price paid for the merchandise – shipping is a real cost and is expensive

If open – 20% restock fee

All product listings have pictures, descriptions, and measurements.  Please utilize these

 when making your selections.

CPS warranties purchased through Midinmod are non-refundable. They are a binding

purchase through a third-party retailer, and we cannot refund them under any

circumstances.

Cancellation Fee:

A 5% cancellation fee will be applied to all cancelled orders. This fee covers:

• Credit Card Processing Fees:2% - 4.8% of the order total, which are non-

refundable fees charged by credit card processors.

• Administrative Costs:This includes time spent on order processing, including

obtaining shipping quotes, preparing the order for shipment (e.g., pulling and

labeling items), booking freight with LTL carriers, and arranging product pickup.

Refund Processing:

Once the cancellation request, for any unshipped order, for non-Ashley & Coaster

items, is received and processed, the remaining order amount (after deducting the

5% cancellation fee) will be refunded to the original payment method within 3-5

business days – please read entire policy as the amount refunded is based off

multiple factors.

Exceptions:

• Orders Already Shipped: Once an order has shipped, it cannot be cancelled.

• Custom Orders: Custom orders cannot be cancelled.

Contact Us:

To cancel an order, please contact us within 1 day of placing it. If your purchase includes a

3rd party product and it has already been ordered we cannot cancel the order and therefore

we do not accept cancellations – this pertains to Ashley, Coaster, Manhattan Comfort, and

Furniture of America products.

  You can reach us by:

Phone:1-866-508-4303

Email:support@midinmod.com]

Returns

If you purchase through Facebook, afterpay, or shop-pay and change your mind, the

processing fee will be 7.5%, as we pay an increased transaction fee for this service. As

a small business, we cannot afford to pay $25–$125 every time a customer changes

their mind about a purchase. We appreciate your understanding.

Any products purchased via our 3rd party partner Giga, are not available to be

returned. If you have questions as to what items are Giga items please reach out to

customer support.

Freight Orders

Freight orders that customers wish to return must be returned via freight, and it is the

customer's responsibility to pay outbound and return freight charges. This supersedes our

Local return policy. All items returned must be in the original packaging and be in NEW &

UNUSED condition. There is a 48-hour window for returns where the item is not

defective. No returns are allowed for Ashley, Furniture of America, Manhattan Comfort

and Coaster products.  If your purchase is sent back to us by freight and is damaged in the

process– damages will be taken out of your return. You can seek reimbursement of those

damages through the freight company.  We do not accept

Returns of Ashley/Coaster/Manhattan Comfort/Furniture of America products.

Shop Pay Installments

When using Shop Pay installments: if you initiate a refund on a "Pay in 4" transaction,

we will not return 7.5% of your purchase price. This fee covers the cost we incur to

offer this option and is non-refundable. All "Pay in 4" refunds will have a 7.5%

deduction from the return amount. This fee replaces the 5% cancellation fee, but it

does not affect any other aspects of the return policy described above.

Local Delivery Charges

Local orders - Houston and the surrounding area: If you decide to cancel an order and

it has already been loaded with our 3rd-party delivery company, or if the order is in

route, please be aware that you will be charged a $115 delivery fee, even if you

qualified for free delivery. This fee will be deducted from your refund. If you confirm

delivery and are then unavailable for delivery when the truck is on route, you will need

to pay a delivery fee, as we are charged for every delivery loaded, regardless of

delivery status. The fee for a re-delivery is 115$

Non-Defective Returns

Any items that a customer wishes to return that are not defective will incur a 20%

restocking fee, in addition to the 5% cancellation fee. We cannot sell these items as

new after they have been issued to a customer. It is the customer's responsibility to

inspect all purchases upon receipt. If the item is returned within 7 days and in like-

new condition, we will issue an 75% refund to the original payment method on file.

Depending on your card issuer’s policies, it may take up to 5 business days after we

issue your refund for the credit to appear. This applies to non-defective items. The

customer must return items to the warehouse; we will not cover the cost of return

shipping for non-defective items. Items in used condition (e.g., pet hair, stains, abuse)

will not be accepted. Items must be in like-new condition. If damaged, soiled, or

visibly used, the item will be deemed non-returnable. In this case, we will not issue a

refund, and we will not ship the product back to the customer unless the customer

pays for shipping freight (ltl). If the return requires shipping by freight company – the

customer will be responsible for all shipping fees in addition to re-stock and

cancellation fees.

Upon arrival at our warehouse, the product will be inspected within 48 hours, and the

appropriate refund will be issued. Please note that shipping charges are non-

refundable.

Mattresses are not returnable unless structurally defective, and proof of

the defect (with a photo) must be sent to support within 12 hours of delivery.

Mattresses are not re-sellable after use and are therefore not viable for return.

 Returns of mattresses will not be accepted or considered.

Defective Items

Items that are defective in their construction will be accepted as returns for 30 days.

Items must not show signs of abuse or misuse. After this period, we will use our best

judgment to determine how to proceed with any constructive issues that need to be

remedied. Please be aware that we photograph and video record the shipping process

- this is because of a small few who compromised the integrity of the furniture in order

to return it. We will submit these photographs and videos in the event of a chargeback

where furniture integrity is questioned.

Custom Orders

Custom orders of rugs are subject to a restocking fee after the original packaging is

opened.

We do not accept any returns after 1 month of usage (for damaged products, no

matter if it is a customer or manufacturer issue).

Exchanges

We are happy to exchange an item if your order has not already shipped – Ashley and

Coaster, Manhattan Comfort, and Furniture of Amreica items may not be exchanged once

we have ordered them. Exchanges for shipped products are not allowed.

Damaged Items

In the unlikely event that you receive a product that has been damaged in transit or is

defective, we are happy to provide a prompt replacement, or in some cases, a repair

(e.g., broken couch leg, missing button, etc.).

If you notice that the packaging or item is damaged upon delivery, please refuse the

item from the shipping company and contact us. If the item is readily available, we will

send out a replacement within 5 business days.

If you notice damage after delivery, please take a few photos and send them to

support@midinmod.comwithin 24 hours of delivery. Our team will assess the damage

and work with you to find a solution.

Out-of-Area Shipments

Please understand that while we strive to ship your items as expediently as possible,

there are often variables beyond our control when shipping outside our normal

shipping areas. We appreciate your patience when these issues arise. We are shipping

items that at times are very large and weigh hundreds of pounds – freight shipping is not

like the shipping you receive from Amazon prime.  It takes 2-5 days for the shipper to

pickup, the order is shipped to the HUB closest to your city and once it arrives they will call

or email you to set your delivery date – we can not expedite this process.  If you live in a

remote area it can take longer to receive your delivery as the shipping company may only

go to those areas every 1-2 weeks.

Remote Area Charge:

In some cases, the freight companies charge a fee if you live in what they consider a

remote area - an area that is not within reasonable distance from one of their HUBS. If

we are charged a remote area fee - we will send you an invoice for this fee - we pay for

the outbound shipping of all items, but we do not pay remote area fees - we will make

you aware if this fee arises and will invoice you for payment prior to shipping.

Super Sale Campaign & Warehouse Sales

Due to exceedingly high shipment costs for furniture products, MidinMod has no

returns or exchanges policy for special campaigns (e.g., Super Sale, Outlet, Black

Friday, warehouse sales, in-store clearance, etc.). All sales are final, and refunds are

not given for any reason on products included in special campaign sales. This

includes any “give me a discount” items. Specifically, all closeout items from our

outlet center, warehouse sales, and floor models from the Westheimer showroom are

non-refundable. You must physically inspect these items prior to purchase as these

sales are final.

Note: This policy is subject to change without prior notice. Please refer to this page for

the most up-to-date version.

Effective 12/1/2025 We will treat all SNAP purchases as final sales; no refunds will be

allowed for any reason.